Fruity Math Support

Getting started

Choose your game settings, start a game, and say the answer to a fruit’s math problem out loud. A correct answer slices the matching fruit. You do not need to tap or swipe it.

Allow microphone access when asked. If Set Up Voice Answers appears, connect to the internet and download the speech files before playing. Speech recognition runs on your device.

Voice answers are not working

1. On your device, open Settings → Privacy & Security → Microphone and enable Fruity Math. See Apple’s microphone help if you cannot find the setting.
2. If voice setup has not finished, connect to the internet, return to Fruity Math, and tap Try Again when shown.
3. Speak clearly in a quiet place and keep the microphone uncovered. Say the answer in English.
4. If Voice Answers Unavailable appears, go Home and start a new game. If the problem continues, close and reopen the app, then restart your device.

Still having trouble? Email us with the problem shown on the fruit, the answer you said, and what happened.

Purchases and the Full Game Unlock

The Full Game Unlock is a one-time purchase. It adds more numbers, math operations, longer games, and up to three fruits on screen.

Restore a previous purchase

If you have already bought the full game and options are locked, including after reinstalling or moving to another device:

1. Connect to the internet.
2. Make sure the App Store uses the same Apple Account that made the purchase.
3. Open a locked option in New Game to show the unlock screen, then tap Restore Purchases.

If you see No Purchase Found, check the Apple Account used for the original purchase. If access is still missing, contact us before trying to buy again. Apple’s purchase restoration guide has more help.

A purchase is pending or will not load

If the app shows Waiting for Approval, the purchase needs to complete or be approved before the full game unlocks. If the price or unlock options will not load, check your internet connection and try again.

Request a refund

Apple handles App Store payments and refund requests. Follow Apple’s refund instructions to submit a request. Apple determines eligibility.

The app crashes, freezes, or behaves unexpectedly

Check for a Fruity Math update in the App Store, close and reopen the app, and restart your device. If the issue continues, email us with:

• Your iPhone or iPad model and iOS or iPadOS version.
• The Fruity Math version, if you know it.
• What you were doing, what you expected, and what happened instead.
• The steps that cause the issue and any error message.
• A screenshot, if it helps explain the problem. Remove personal information first.

Diagnostics and privacy

Email Support in the app automatically attaches a diagnostic log when one is available. It can include app and device details, game settings, recognised numbers, results, and error information. Nothing is emailed until you send it. You can cancel and email us directly without a log.

Please do not send passwords, payment-card details, or information that is not needed to explain the issue. A parent or guardian should handle support requests for a child.

For details about the information handled by the app, website, and email support, read the Fruity Math Privacy Policy.